Always have paper and pen ready when answering the phone.
Good {morning / afternoon / evening} and thanks for calling [company].
This is [name]. How may I help you?
I’m sorry [name] is not available. (DO NOT give any more details than this!)
May I {transfer you to his/her voicemail (on extension ###) / take a message}?
Perhaps someone else can help you?
May I {transfer you to his/her extension ### / take a message}?
Phone Script | 1 of 1 | Revised: 2/25/2007 11:44 a2/p2 |
Previous versions are OBSOLETE! | ||
